Section 01
Website usage terms
This website provides general information about Aqua I Pure, Puroflo RO water purifiers, commercial RO solutions, installation, service, AMC, filters, spares and wholesale support.
Website content is provided for enquiry and guidance purposes. It does not create an automatic sale, service booking, warranty approval or binding commercial commitment. Final terms are confirmed directly by Aqua I Pure.
- Use the website lawfully and do not attempt to disrupt, damage or misuse it.
- Do not copy Aqua I Pure branding, content or business information in a misleading manner.
- Contact the team when current product, price, service or warranty confirmation is required.
Section 02
Product enquiry and pricing information
Prices discussed through the website, WhatsApp, phone or email remain subject to the exact model, configuration, stock, taxes, delivery location, installation scope and quotation date.
A website enquiry does not reserve stock or fix a price. The applicable amount, included items, payment schedule and validity period should be confirmed in the final quotation or sale document.
Section 03
Product availability and specification confirmation
Product images and descriptions may represent a product range or sample configuration. Model colour, appearance, storage, purification stages, output, accessories and other specifications may change or differ by available variant.
Customers should confirm the exact brand, model, capacity, included accessories, current availability and technical specification before purchase. Commercial RO output and configuration require requirement-based confirmation.
Section 04
Installation terms
Installation is coordinated after the product, service location and basic site requirements are confirmed. The customer should provide safe access and disclose relevant water, plumbing, drainage, electrical and space conditions.
- Standard installation scope and included fittings must be confirmed for the selected product.
- Additional plumbing, electrical, civil work, mounting material or non-standard accessories may involve separate charges after approval.
- Installation timing depends on location, technician availability, product delivery and site readiness.
- Unsafe or unsuitable conditions may require correction before installation proceeds.
Section 05
Service and AMC terms
A service enquiry is reviewed using the purifier details, symptoms, location and available service coverage. A final diagnosis may require physical inspection.
AMC coverage depends on the selected plan. Visit frequency, labour, filters, membranes, consumables, electrical parts, transport and emergency support are included only when stated in the applicable plan or written confirmation.
- Estimated charges may change if inspection identifies additional work or parts.
- Replacement work should proceed only after the customer approves the applicable scope and charge.
- Service timing is subject to technician availability, location and required part availability.
Section 06
Warranty support guidance
Product warranty depends on the brand, model, manufacturer or company policy and the terms supplied with the purchased product. Aqua I Pure can help coordinate eligible warranty enquiries, but final coverage depends on the applicable warranty conditions and assessment.
- Keep the purchase invoice, warranty card, serial number and installation details.
- Warranty duration, covered components, exclusions and service process must be confirmed at purchase.
- Damage caused by misuse, unsuitable site conditions, unauthorized alteration, external electrical or water conditions, or excluded consumables may not be covered under the applicable policy.
- A warranty enquiry does not guarantee free repair or replacement until eligibility is assessed.
Section 07
Filters, spares and replacement terms
Filters, membranes and many routine replacement items are consumables whose life varies with water quality, usage, maintenance and system condition. Compatibility should be confirmed using the purifier brand and model.
Availability, price, expected life and warranty treatment of replacement parts depend on the exact item and supplier or manufacturer terms. Used consumables and installed parts may not be returnable unless confirmed otherwise in writing.
Section 08
Commercial RO quotation terms
Commercial RO recommendations and quotations rely on information supplied about source water, required output, daily usage, operating hours, storage, power, installation site and intended application.
Final capacity, recovery, membrane configuration, component brands, pretreatment, tanks, piping, installation, commissioning and service scope must be stated in the quotation. Site inspection or water testing may be required.
- Quotation validity, taxes, transport, payment milestones and delivery schedule apply as stated in the final quotation.
- Changes to site conditions, capacity or project scope may require a revised quotation.
- Performance expectations depend on confirmed feed-water conditions and agreed operating parameters.
Section 09
WhatsApp and phone enquiry terms
WhatsApp, phone and email provide a convenient enquiry channel. A message, call or automated form-prepared WhatsApp text does not by itself confirm an order, appointment, stock reservation, service coverage or warranty approval.
Customers should verify the final requirement, address, price, scheduled time and scope with Aqua I Pure. Avoid sending passwords, payment credentials or unrelated sensitive information through enquiry channels.
Section 10
Limitation of responsibility
Aqua I Pure aims to provide accurate guidance and reasonable local support. Website information may become outdated, and uninterrupted access to the website or third-party communication platforms cannot be guaranteed.
Responsibility for a specific product, installation, service or warranty matter is determined by the confirmed sale or service terms, the applicable manufacturer policy, site conditions and relevant facts. These terms do not remove customer rights that cannot legally be excluded.
Section 11
Updates to this policy
Aqua I Pure may update these terms when the website, product range, enquiry process, service practices or applicable business requirements change. The updated version will be published on this page with a revised date.
For a current transaction, the written quotation, invoice, warranty document, AMC plan or service confirmation applicable to that transaction should be reviewed alongside this general website policy.