Section 01
Information we collect
We collect information that you voluntarily provide when you contact Aqua I Pure about a product, service, installation, AMC, commercial RO system or wholesale requirement.
The current website contact form prepares a WhatsApp message in your browser. It does not submit to or store the entered form details in an Aqua I Pure website database.
- Name, phone number, email address and preferred contact method.
- Town, village, branch preference, service address or installation location.
- Product requirement, purifier brand or model, service issue and message details.
- Photos, videos or documents you choose to send through WhatsApp or email.
- Basic technical records that may be generated by the web server, such as IP address, browser type, request time and visited page.
Section 02
How we use customer information
Aqua I Pure uses customer information only for legitimate business communication and to handle the enquiry or service relationship.
- Respond to purifier sales, service, installation, AMC, commercial RO and wholesale enquiries.
- Recommend relevant products, capacities, filters, spares or service next steps.
- Prepare quotations and coordinate visits, delivery, installation or maintenance.
- Maintain appropriate business, service, payment, warranty or legal records when a transaction proceeds.
- Improve enquiry handling and local customer support.
Section 03
WhatsApp, phone and email communication
When you contact Aqua I Pure through WhatsApp, phone or email, the communication is also processed by the relevant telecommunications or platform provider under its own terms and privacy practices.
We may reply using the same channel or another contact method you provide for the purpose of handling your enquiry. Please avoid sending passwords, payment credentials or unrelated sensitive information.
Section 04
Service and installation enquiry data
Service and installation enquiries may require additional practical details so the team can understand the site and equipment before confirming a visit.
- Service or installation address and a location landmark.
- Purifier brand, model, approximate age, symptoms and previous service information.
- Water source, usage requirement and relevant site conditions.
- Photographs or videos of the purifier, connection point or service issue.
- Preferred appointment timing and the contact person available at the location.
Section 05
Google Maps and third-party links
The website includes Google Maps direction links and may include links to WhatsApp, email, telephone, Facebook, Instagram or other external services. Opening these links takes you to a third-party service that may collect information according to its own privacy policy and settings.
Aqua I Pure does not control the privacy practices, cookies or content of third-party websites and platforms. Review the relevant provider policy before sharing information with that service.
Section 07
Data sharing policy
Aqua I Pure does not sell or rent customer contact information. Information may be shared only when reasonably necessary to handle the requested product, installation or service, operate the website, or meet a legal obligation.
- Authorized employees, branch staff, technicians and installers handling the enquiry.
- Relevant suppliers or service providers when needed to confirm a product, part, delivery or technical requirement.
- Website hosting, email, communication or technology providers supporting business operations.
- Government, regulatory or law-enforcement authorities when disclosure is legally required.
Section 08
Data security
Aqua I Pure uses reasonable administrative and technical precautions appropriate to the information and current business systems. Access should be limited to people who need the information for the relevant enquiry, transaction or support activity.
No internet transmission, messaging platform or storage method can be guaranteed completely secure. Customers should share only the information needed for the enquiry and use the official contact details shown on this website.
Section 09
Customer rights
You may contact Aqua I Pure to ask about personal information provided through a direct enquiry and request a reasonable correction or deletion where applicable.
- Ask what contact or enquiry information is held by Aqua I Pure.
- Request correction of inaccurate contact or service details.
- Request deletion of information that is no longer required, subject to transaction, warranty, tax, dispute or other legitimate record-keeping needs.
- Withdraw consent for optional promotional communication or ask not to receive marketing messages.
Section 10
Contact details for privacy questions
For a privacy question, correction request or concern about information shared with Aqua I Pure, contact the business using the verified email or main phone number below. Please describe the relevant enquiry and the action you are requesting.
